FAQ | Cowtown Bling N Things
Got a question? We've got answers! ✨ If you don't see what you're looking for, reach out to us. We love hearing from you.
Shipping & Orders
How much is shipping?
Shipping is a flat $8.99. Orders of $100 or more ship FREE within the continental United States.
How long until my order ships?
Orders ship within 1–3 business days (weekends and holidays aren't business days). Once your order is on its way, you'll get an email with tracking.
Can I change or cancel my order?
Unfortunately, orders can't be edited or canceled once checkout is complete. Please double-check your cart, sizes and shipping address before you check out.
Returns & Exchanges
What is your return policy?
You have 7 days from delivery to request a return. Items must be unworn and unused, with tags attached and in their original packaging. Approved returns are refunded to your original payment method. See our full Refund Policy for details.
How long does a refund take?
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need a few extra days to post it.
Which items are final sale?
The following are final sale and can't be returned:
- Sale, clearance, daily deal and pre-order items
- Orders that used a coupon code (except new customer and referral codes)
- Accessories, including jewelry, handbags, hats, sunglasses and hair accessories
- Undergarments, such as bras, shapewear and bodysuits
- Bath & body, food, and home & gift items
- Custom or personalized items
- Gift cards
How do I start a return?
Contact us first. Once your return is approved, we'll send you a return label and instructions. Packages sent back without an approved return can't be accepted. If a final sale item is sent back to us, there's a $5 per item charge to ship it back to you.
Do you offer exchanges?
The fastest way to get what you want is to return your original item. Once the return is approved, place a new order for the item you'd like. That way your new piece doesn't sell out while you wait!
What if my item arrives damaged or I received the wrong item?
Please inspect your order when it arrives and contact us right away. We'll look into it and make it right.
Sizing & Products
What sizes do you carry?
Our sizing depends on the brand, because each brand we carry offers its own size range. For example, Bailey Rose runs XS to Large. You'll find the available sizes and fit notes in each product's description.
How do I find my size?
Check the Details section of each product for sizing and fit notes, such as whether a style runs small, true to size or relaxed. Still not sure? Send us a message and we'll be happy to help you pick the right size.
Will a sold-out item come back?
Sometimes! Many of our pieces are limited, so we can't always restock. If you have your eye on something, reach out and we'll let you know if more are coming.
Shopping In Person
Where can I shop Cowtown Bling N Things in person?
You can find us at several DFW-area shopping destinations! Visit our Locations page for addresses and details. Please note that online orders ship only; we don't offer in-store pickup.
Is the inventory online the same as in your stores?
Not always. Each location carries its own selection, and some pieces are only available online or only in-store. If you're looking for something specific, contact us before you make the trip.
Where can I find your next pop-up?
We love bringing the boutique to you! Check our Event Schedule for upcoming pop-ups and vendor shows, and see In-Store Events for special events at our locations.
Rewards & Gift Cards
Do you have a rewards program?
Yes! Cowtown Rewards lets you earn points every time you shop. Joining is free. Learn how to join and earn.
Do you sell gift cards?
We sure do! Gift cards make the perfect gift for the boutique lover in your life. Please note that gift cards can't be returned or refunded.
How can I contact you?
Visit our Contact page. We're always happy to help! 💖